Power Tech Group – After-Sales Services Terms and Conditions
- Scope of After-Sales Services:
- Power Tech Group provides after-sales services for all power solutions supplied by our company. This includes maintenance, repairs, and technical support.
- Service Request Process:
- Customers must initiate a service request by contacting our designated service helpline or submitting a service request form through our website.
- Service Response Time:
- Power Tech Group is committed to providing a prompt response to service requests. Response times may vary based on the nature and urgency of the request.
- Maintenance Contracts:
- Customers have the option to enter into maintenance contracts with Power Tech Group for regular servicing and preventive maintenance of their power solutions.
- Warranty Information:
- Products may be covered by a warranty. The warranty period and terms are specified in the product documentation. Customers are encouraged to review the warranty terms carefully.
- Terms of Warranty Coverage:
- The warranty covers defects in materials and workmanship. It does not cover damage caused by improper use, unauthorized modifications, or force majeure events.
- Service Charges:
- Service charges may apply for after-sales services. Customers will be informed of any applicable charges before the service is rendered.
- Replacement Parts:
- Genuine replacement parts are used for repairs and maintenance. Power Tech Group ensures the availability of authentic components for optimal performance.
- Scheduled Maintenance:
- Customers are encouraged to schedule regular maintenance visits as per the recommendations outlined in the product documentation.
- Customer Cooperation:
- Customers are expected to provide necessary cooperation, including access to the equipment and accurate information, to facilitate efficient after-sales services.
- Termination of Services:
- Power Tech Group reserves the right to terminate after-sales services if the customer violates the terms and conditions or engages in unauthorized modifications.
- Communication:
- All communication regarding after-sales services will be conducted through official channels, and customers will be provided with service reports after each visit.
- Feedback and Concerns:
- Power Tech Group welcomes customer feedback. Any concerns or issues should be promptly reported to our customer support team for resolution.
These terms and conditions govern the after-sales services provided by Power Tech Group. By availing of our after-sales services, customers acknowledge and agree to abide by these terms.
Adapt the terms and conditions as needed to align with your specific services and policies.