Power Tech Group

Terms & Conditions

Power Tech Group – After-Sales Services Terms and Conditions

  1. Scope of After-Sales Services:
    • Power Tech Group provides after-sales services for all power solutions supplied by our company. This includes maintenance, repairs, and technical support.
  2. Service Request Process:
    • Customers must initiate a service request by contacting our designated service helpline or submitting a service request form through our website.
  3. Service Response Time:
    • Power Tech Group is committed to providing a prompt response to service requests. Response times may vary based on the nature and urgency of the request.
  4. Maintenance Contracts:
    • Customers have the option to enter into maintenance contracts with Power Tech Group for regular servicing and preventive maintenance of their power solutions.
  5. Warranty Information:
    • Products may be covered by a warranty. The warranty period and terms are specified in the product documentation. Customers are encouraged to review the warranty terms carefully.
  6. Terms of Warranty Coverage:
    • The warranty covers defects in materials and workmanship. It does not cover damage caused by improper use, unauthorized modifications, or force majeure events.
  7. Service Charges:
    • Service charges may apply for after-sales services. Customers will be informed of any applicable charges before the service is rendered.
  8. Replacement Parts:
    • Genuine replacement parts are used for repairs and maintenance. Power Tech Group ensures the availability of authentic components for optimal performance.
  9. Scheduled Maintenance:
    • Customers are encouraged to schedule regular maintenance visits as per the recommendations outlined in the product documentation.
  10. Customer Cooperation:
    • Customers are expected to provide necessary cooperation, including access to the equipment and accurate information, to facilitate efficient after-sales services.
  11. Termination of Services:
    • Power Tech Group reserves the right to terminate after-sales services if the customer violates the terms and conditions or engages in unauthorized modifications.
  12. Communication:
    • All communication regarding after-sales services will be conducted through official channels, and customers will be provided with service reports after each visit.
  13. Feedback and Concerns:
    • Power Tech Group welcomes customer feedback. Any concerns or issues should be promptly reported to our customer support team for resolution.

These terms and conditions govern the after-sales services provided by Power Tech Group. By availing of our after-sales services, customers acknowledge and agree to abide by these terms.


Adapt the terms and conditions as needed to align with your specific services and policies.

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